Лого на Марина Кейп Апарт хотел в Ахелой

Privacy Policy

Marina Cape (hereinafter referred to as “Hotel” and/or “Controller”) is a company registered in the Commercial Register and the Register of Non-Profit Legal Entities maintained at the Registry Agency with address: Aheloy 8217, phone: +359 596 20 000, Email: office@marinacape.bg;

Data Protection

The hotel, as a data controller, gathers and processes certain personal information.

This information may pertain to the Hotel’s employees, managers, customers and visitors, suppliers, contractors, business contacts, and other individuals with whom the Controller has a relationship or wishes to create commercial relations.

This Privacy Policy specifies how personal data must be collected, processed, and stored in accordance with the Controller’s organisational norms and legal requirements.

This Privacy Policy is issued on the basis of the Personal Data Protection Act and its use regulations as amended (“Bulgarian Legislation”) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

What personal data we collect and why we collect it

We may collect personal data about you when you use our website or when you choose our services. In most cases, we require your personal data in order to sign a contract, comply with a legal obligation or protect our legal interest. In certain cases, we process data based on your consent.

  • Depending on the services you use, we may collect and process the following information about you:
  • Person’s name, civil number (for hotel registration and invoicing, if requested), date of birth and gender;
  • Contact details – postal address, telephone number and email address (email);
  • CCTV footage to assure both our and your security;

Our guiding principles:
We strictly adhere to certain basic binding principles when processing your personal data:

  • Personal data is processed legitimately, fairly, and transparently;
  • Personal data is acquired for specified, explicit, and legitimate purposes, and it is not further processed in a way that contradicts those aims;
  • Personal data is relevant, linked, and limited to what is required in regard to the purposes for which it is processed;
  • Personal data is accurate and up to date when necessary;
  • Personal data are maintained in a form that allows identification of the individuals concerned for no longer than is required for the purposes for which the personal data are processed;
  • Personal data should be processed in a way that ensures an adequate level of security, including protection against unauthorised or unlawful processing as well as accidental loss,
  • destruction, or damage by using appropriate technical or organisational means.

What is the purpose of processing personal data?
We process personal data obtained primarily for the purposes listed below:

When signing and executing a contract – for the purpose of registering guests at the hotel, preparing accounting papers such as a bill or invoice for the services supplied to you, and sending alerts about our services.

In the performance of a legal obligation – for the performance of obligations under the Tourism Act, the Accounting Act, the Tax and Social Security Procedural Code, and other related regulations with respect to proper and lawful accounting; in information obligations to all governmental commissions and regulatory bodies, as well as the courts; when making an online reservation (remote sale) and sale outside of our hotel facility.

With your consent – for direct marketing of our products and services.

On the basis of our legitimate interest – to carry out video surveillance in our outlets;

What are your rights:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

When we collect and process your personal data, you have the right to:

Access to your collected personal data and information on its processing;

Correction/completion of inaccurate/incomplete data – on your or the hotel’s initiative;

Erasure of personal data if there are legal grounds for doing so;

Restriction of the processing of your personal data by the hotel, if there are legal grounds for this;

Portability of personal data between separate controllers – this gives you the right to obtain your data from the hotel and transfer it to another controller in a usable format;

Objection to the processing of your personal data, if there are legal grounds for doing so;

The right to a judicial or administrative remedy if your rights have been violated;

You can protect your rights by writing to us at: office@marinacape.bg

We store your personal data for the time period required by law and for the purpose for which it was collected.

When we might disclose your personal data:

We implement a range of measures to protect your personal data from loss, theft and misuse, and from unauthorized access, disclosure, alteration or destruction. The Hotel employs third parties to assist with certain contractual activities or in fulfilling a legal obligation. We do not disclose your personal data to third parties until we are satisfied that all technical and organisational measures have been taken to protect that data, and we use strict controls to do so. Some of the recipients of personal data may include: courier companies, external consultants and experts, collection agencies and law firms, banks, security companies, sales agents and representatives, etc.

Your personal data may be disclosed in certain circumstances provided by law. For example, your personal data may be disclosed to third parties with your explicit consent or with the permission of the Data Protection Commission. In certain cases, the provision of personal data is mandatory in order to comply with our legal requirements, such as: regulatory authorities, including government commissions, institutions and agencies, the NRA, the NSSI, courts, prosecutors’ offices, etc., where we must provide personal data in accordance with applicable law. If necessary or appropriate, we may disclose your personal data for national security purposes or for matters of public interest.

Tracking cookies

We use cookies to enhance your visit to our website and to enable the use of certain features on various pages. These are small text files stored on the device from which you access our website. When you close your browser, some cookies, known as session cookies, are automatically deleted. Other cookies remain on your device, allowing us or our partners to recognize your browser on future visits (“persistent cookies”). You can configure your browser so that you are aware of the cookie settings and can choose to accept them individually or disable cookie acceptance on a case-by-case or overall basis. You can find additional information in the help section of your internet browser. Cookie disclaimers may restrict the functionality of our website. We distinguish between system and promotional cookies. Our website cannot function properly without system cookies. Disclaimers for cookies will alter your surfing experience on our website, and certain services may be inaccessible. Promotional cookies are saved when the page loads and assist us in analysing aggregate data about our visitors, such as how they access our website, how long they spend on it, whether it is their first visit, and how they interact with our website’s content. We can also draw judgments regarding the effectiveness of our marketing campaigns.

When do we erase your personal data?

We retain all information we have obtained about you and erase it within the statutory time restrictions; if there are none, the destruction is carried out within the time limits we designate (30 days CCTV) and after final resolution of all our financial concerns. We do not store your data indefinitely.

Transfer between countries

The transfer, storage and processing of personal data is ensured by modern technical means. The Hotel will not transmit your data outside of the EEA unless legally permitted, and adequate protections will be in place to protect your data.


payroll – 50 years;
Accounting records and financial statements – 10 years;
tax and social security records – 5 years after the expiration of the statute of limitations for repayment of the public obligation to which they refer;
all other carriers – 5 years, unless a shorter period is specified by the legislation;
CCTV footage – 30 days;
Upon the expiration of the retention period, information carriers (paper or technical) which are not subject to transfer to the National Archive Fund might be erased.

Following the expiration of the retention term, the data must be erased as soon possible by shredding the hard drive. The Company’s computers and systems will have the pertinent files erased and deleted in order to eliminate technical material.

Changes to this Privacy Policy

This Privacy Procedure is subject to change over time. These modifications will take effect as soon as they are posted. You may be sure that you will always be aware of the kinds of information we gather, how and why the Hotel uses it, and whether or not we will share it with third parties by regularly reviewing this page.